Terms & Conditions

– This contract is intended to establish the Terms and Conditions governing the Travel Agency, ennetours, under the official registrations in Turismo de Portugal: RNAVT 6919/2017 e RNAAT 459/2017. This contract and conditions are also accepted between the officially registered company Norberto E L Pinto Turismo Unipessoal, Lda,  with address at Rua de São Miguel 375, 4600-788 Vila Caiz – Amarante – Portugal – registered with the tax Official number VAT: 518639134, using the name Ennetours, and our costumers designated as “user”.

The company acts in the Historical and Cultural Heritage, creating products that contribute to the valorization and diffusion of the cultural, material and immaterial heritage of the History of Portugal.

– The company has all the insurance required by the Portuguese Law.

– The coverage of our insurance covers only vehicles and passengers and is not responsible for losses or damages that are not directly related to our services.

– In case of doubt, or even in a emergency situation, you can contact the company by phone +351 91 73 73 111 (mobile phone call cost) or by e-mail: info@ennetours.com

– When acquiring and enjoying our Tours, the client is automatically and legally covered by all the legally required insurance: Civil Liability Insurance and Personal Accident Insurance.

– As required by current legislation, article 35 of DL nº 199/2012 of August 24, the travel tours made by ennetours are covered by liability insurance and also an extra personal accident insurance.

– Reservations for our products can be made through the website, through our email info@ennetours.com, or by phone: +351 91 73 73 111 (mobile phone call cost). If you require a private tour or Tailor-Made, please send us your request and we will try to put it into practice.

– All reservations are subject to prior availability check. After checking and confirming availability, payment options will be sent.

– The reservation must be made until 6:00pm the day before the tour.

– You have several options: the most common and easiest way is through our website using the normal form and paying using a link and a Credit Card.

– Bank Transfer

It is necessary to send the proof of the same (during the transfer, use the email info@ennetours.com for transfer information and proof effect).

– PayPal Online Payments: Paypal presents itself as an international service of payments of confidence, solidity and fast operations. The use of this service is quite easy: just need to have a credit or debit card connected to Paypal account.

– In cash, upon arrival, or using our mobile Credit Card Payment Terminal (which accepts most of the credit or debit cards). For these last two options, you`ll need to provide us the flight number as a travel confirmation..

– All values shown on the site are quoted in Euro and include the amount of legal fees such VAT.

– Customers who cancel at least 48 hours before the scheduled tour departure will receive a full refund or credit. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Cancellations must be made by phone or by email and are effective from the time they are received.

– No-shows will be charged the full price.

– Any approved refund will be processed within 14 calendar days of confirmation of eligibility for the refund.

– It is the customer’s responsibility to ensure that a cancellation request has been received by Enne Tours. If you do not receive a confirmation, please contact us by phone.

– If a customer fails to appear at the designated meeting point on the scheduled date and time of the tour, or voluntarily withdraws after the tour has commenced, the booking will be considered forfeited. In such cases, no refund or credit will be issued.

– The various tours and programs are the responsibility of the company. They are presented as day trips or multi-day trips accompanied by guide.

– The tours ennetours are operated in vehicles of high quality and superior comfort with a maximum limit of 8 people per tour.

– The purchase of a tour (private or group) assures the client the transport, the guide service during the whole day of the trip, the tickets of the monuments when mentioned, traditional sweets when mentioned, tasting of wine when mentioned, accommodation when mentioned, restaurant meals when mentioned and insurance coverage in accordance with Portuguese law. Any extra that is not included in the tour or is not properly mentioned will be the responsibility of the client.

– Some monuments are closed on certain days of the week. Ennetours avoids these issues or tries to create alternatives. Some monuments may also terminate without prior notice or on special holiday days such as Easter, January 1, May 1 or Christmas Day, so it will not be possible to enter them on these days.

– The customer is responsible for his own personal identification. Therefore, you must have your personal documentation (passport, authorization of minors, up-to-date vaccines, etc.) in your possession and in an updated state.

– At any circumstances ennetours is responsible for the theft, loss of personal documents, such as passport, driving license, identification documents, bank cards, etc.

– Under any circumstances ennetours company is responsible for the loss, theft of valuable items such as gold, precious stones, watches, mobile phones, silver and money, personal documents, credit documents, deeds, manuscripts, projects, works of art.

– To the customer we reserve the right to make a complaint for the service provided or for any other aspect that has gone against the quality of the service. Only complaints submitted in writing, endorsed to ennetours, referring the tour reservation and the date of the tour will be considered in a period never exceeding 15 days after the end of the service rendering.

You can then make the complaint in writing to the company’s address:

Rua de S. Miguel, nº 375

4600-788 Vila Caiz

Amarante -Portugal

– The company does everything to achieve the times and contents mentioned in the tours, however, does not accept complaints due to circumstances beyond our control, such as delays due to exceptional or severe weather, delays due to traffic congestion, failure or mechanical breakdowns, road deaths or accidents, delays caused by other customers, strikes by third parties, vandalism or terrorism, police operations, etc. As well as forgetfulness of any type of personal document necessary, or not, for the accomplishment of the service inside or outside of Portugal, as well as objects forgotten in the vehicles.

– Any complaint received will be answered within 30 days after notification. All disputes will be resolved Under the Portuguese Law in the Court of the District of Porto, with express waiver of any other.

– The company ennetours does not carry out services on 25^th of December and 1^st of January.

– Any other information not mentioned here or that is not clear, must be obtained through our email: info@ennetours.com