FAQ Categories: 8. Cancellation Policy

The service can be canceled by email to info@ennetours.com or by phone +351 91 73 73 111. In both cases, you must refer the date and the tour reference.

For Shared or Group Tours – Non Private – Customers will receive a full refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. Credit card fees (cost of transaction fees) may apply.

For Private Tours – No refunds are issued for cancelations with less than 7 days before the tours/service starts. Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. Credit card fees (cost of transaction fees) may apply.

No-shows will be charged the full price.

If there is place for a refund, it will be done in a maximum of 20 business days after the cancellation request date.