We always hope everything goes well during our tours, however, accidents or incidents might happen.
First thing: Get in touch with our guide or give us a call: +351917373111 (mobile phone call cost) or write an email email to us: infor@ennetours.com – we will do everything we can to help you out!
If you hurt yourself during a shared tour and you will need medical assistance – such seen by a doctor at the hospital – we will help you all the way through the process but remotely, however, the guide or any Ennetours member can`t go with you to the hospital/clinic.
Example: you fell during a tour and you are not able to carry on the tour; you hurt a arm or leg or your head and need to so some exams/x-ray at the hospital/clinic. We will call you an ambulance and you will be taken to the hospital. Although, the tour carry on without you as our guides need to lead the rest of group as programmed.
We will be in touch with by phone or message (WhatsApp) and provide all support and help possible remotely.
All your expenses – medical care, pharmacy, transport back to your hotel either by taxi, Uber, bus, train, etc., – need to be sent to our email: info@ennetours.com
We will activate our insurance and, if it is within our coverage and limits, you will receive part or all of the amount spent on treatments and transport.
If you won`t be able to attend part of the tour or even the whole tour, a partial or full refund will be issued.
This process might take weeks or even months to be solved depending also of the country that you are coming from.
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